The Customer Protection Department at the Central Bank of Saudi Arabia receives complaints related to banks, insurance and financing companies.

Examples of violations that you can object to:

◀️ Increase in fees without notifying you in advance.
◀️ Closing the bank account without telling you the reasons.
◀️ Request for a fee to open a bank account.
◀️ Telling relatives and friends about your bad debts.
◀️ Changing the terms of the agreement without informing the customer in advance.
◀️ Request to pay fees to obtain an account statement.
◀️ Sending you envelopes indicating in their cover the collection of debts.
◀️ Electronic advertisements for bank or insurance company products and services, without the customer’s consent.
◀️ Non-compliance of insurance companies to offer the discount percentage to owners of a record free of claims for vehicle insurance.